Customer Service Policy
Policy Statement.
At Lucion Environmental we believe in the importance of establishing and maintaining strong relationships with our customers By investing the time to listen to our customers' many-varied needs, we are better able to provide an outstanding quality of service, and consistently exceed their expectations.
Lucion Environmental makes this pledge to its customers:
- We will strive, on an ongoing basis, to develop innovative asbestos and environmental solutions for your business.
- We will endeavour to make our business process as simple and hassle-free as we can. Our customer services telephone number will be answered by professional customer service advisors who are both highly trained in all aspects of environmental solutions and dedicated to delivering great customer service.
- We will take time to listen to what you have to say about our products and services, and use your feedback to help us better meet your needs.
- We will focus on providing an excellent quality of service. If, however, we do not meet our promises, we will do everything within our power to immediately rectify the situation and minimise any detrimental impact it may have on your business.
We will
Endeavour to answer your telephone calls to the Customer Service team within three rings.
- Return urgent calls within 30 minutes where practicable.
- Return all calls and queries within one working day
- Reply to all email enquiries within one working day.
Enquire as to exactly when you require our services and advise you immediately whether we are able to accommodate your requirements or not. In the unlikely event of us being unable to make our surveyors/analysts available, we will suggest alternative options.
Ensure that all of your contact with any Lucion Environmental personnel is on a professional and consultative level and that, should you have any cause for complaint, the relevant company investigation procedure is initiated by the Commercial Manager and Directors of the company.
